How does our communication change in uncertain times?

Some changes take place subtly in our everyday lives. We may not even notice them at first, until we suddenly realise that something is developing that triggers an unsettling feeling. This may be triggered by an external factor, or I may find that I have strayed from my usual communication style.

In uncertain times, communication tends to shift towards manipulative language and simplified content. We can all observe this at the moment. The boundaries of tolerance and what is acceptable to say in the public sphere are shifting.

Positions are being taken more radically, and gradually they are shaping the discourse in talk shows, on social media and even in everyday conversations. Complex problems tend to be simplified and/or exaggerated, content is minimised and emotions heightened, whilst polarisation and mutual mistrust are on the rise.

Many people choose their words more carefully or withdraw in order to avoid exposing themselves to emotional reactions or jeopardising relationships. This makes dialogue more fragile and fear grows. This can spiral out of control.

This is particularly evident in communication through the search for those to blame for a crisis and in the many appeals directed at us. They are recognisable by parental-style demands (should, must), by generalisations and a lack of differentiation regarding content and the quality of relationships. They are usually accompanied by personal and collective attacks on those who think differently. We are, worryingly, becoming accustomed to lies and deception, to manipulation and a lack of transparency.

How do you find your communication skills in a time of crises, wars and fears about the future? Have you noticed any changes?

Even though we are aware of the dangers, it becomes harder to maintain objectivity and take personal responsibility. In conversations, there is a greater tendency to become defensive, at the expense of truly listening patiently and engaging with the other person.

If we abandon the path of dialogue, we also limit the resources at our disposal for finding solutions.

I hope that I can resist these temptations and, especially now, live by and share my values, and that more and more people will communicate with one another in an even more conscious way.